Step 1: Notification
Submit a BEAT Complaint Form to [email protected]. (Please copy and paste the form below into a document.)
Step 2: Meeting
Step 2 creates an opportunity for the CE Administrator to schedule a phone call with a participant to provide a safe space and bring attention to the existing complaint. The CE Administrator should discuss with the participant the nature of the problem or the violation of company policies and procedures. The participant is expected to clearly describe the unsatisfactory behavior, as well as the steps BEAT can take to improve their CE experience.
Step 3: Documentation
Within five business days of this meeting, the CE Administrator will send an email outlining what was discussed on the phone call. The participant will be asked to respond to the email to demonstrate their understanding of what was discussed. The participant may provide a rebuttal or letter addressing the existing complaint.
BEAT Complaint Form
(Please copy and paste this form into a document and answer all questions.)
Name of Course:
Date of Course:
Have you contacted ASHA regarding your complaint?
The ASHA Approved CE Provider failed to meet the following ASHA CEB Requirements:
- Requirement 1: Organization
- Requirement 2: Responsibility and Control
- Requirement 3: Transparency in Course Planning, Delivery, and Marketing
- Requirement 4: System for Offering and Verifying Continuing Education Units
- Requirement 5: Needs Identification
- Requirement 6: Learning Outcomes
- Requirement 7: Planning and Instructional Personnel
- Requirement 8: Learning Environment and Support
- Requirement 9: Content and Methodology
- Requirement 10: Requirements for Satisfactory Completion
- Requirement 11: Assessment of Learning Outcomes
- Requirement 12: Program Evaluation
Please refer to the ASHA CEU Requirements [PDF] and read the requirement, the guidelines, and the required practice before selecting.
Please provide a detailed description of the complaint or concern regarding BEAT's course delivery:
Your Contact Information
ASHA account number (if applicable)
Daytime phone number
By checking this box, I affirm that the statements/information within this complaint are correct and truthful to the best of my knowledge.